European Parliament strengthens EU consumer protection rules | EU Parliament Press

The new law, already agreed with EU ministers, updates consumer rights for the internet age, ensuring consumers will have more information about how online rankings work and when they derive from paid placements. The revamped rules also aim to make the use of online reviews and personalised pricing more transparent for consumers.

Online marketplaces and comparison services (e.g. Amazon, eBay, AirBnb, Skyscanner) will have to disclose the main parameters determining how offers resulting from a search query are ranked. Consumers must also be informed from whom they are buying goods or services (a trader, the online marketplace itself or a private person) and whether personalised pricing was used.

Dual quality of products

This directive also deals with the so-called “dual quality of products” issue, i.e. when products which are marketed under the same brand in different EU countries differ in composition or characteristics. It clarifies how misleading marketing should be dealt with by national authorities. If certain conditions are met (e.g. marketing in different member states of products as being identical, significantly unjustified different composition or characteristics), the practice could be qualified as a misleading practice and prohibited.

The text also includes a review clause requiring the Commission to assess the situation within two years to see whether dual quality of products needs to be added to the blacklist of unfair commercial practices.

Penalties for infringements

For widespread infringements (i.e. those harming consumers in several EU countries), the available maximum fine in member states must amount to at least 4 % of the trader’s annual turnover in the previous financial year or a lump sum of two million euros in cases where information on turnover is not available.