The fourth evaluation on the EU Code of Conduct shows that this Commission initiative delivers successful results.
IT companies are now assessing 89% of flagged content within 24 hours and 72% of the content deemed to be illegal hate speech is removed, compared to 40% and 28% respectively when the Code was first launched in 2016. However, companies need to improve their feedback to users. Andrus Ansip, European Commission Vice-President for the Digital Single Market said: “Today’s evaluation shows that cooperation with companies and civil society brings results. Companies are now assessing 89% of flagged content within 24 hours, and promptly act to remove it when necessary. This is more than twice as much as compared to 2016. More importantly, the Code works because it respects freedom of expression. The internet is a place people go to share their views and find out information at the click of a button. Nobody should feel unsafe or threatened due to illegal hateful content remaining online.” Vĕra Jourová, European Commissioner for Justice, Consumers and Gender Equality, said: “Illegal hate speech online is not only a crime, it represents a threat to free speech and democratic engagement. In May 2016, I initiated the Code of conduct on online hate speech, because we urgently needed to do something about this phenomenon. Today, after two and a half years, we can say that we found the right approach and established a standard throughout Europe on how to tackle this serious issue, while fully protecting freedom of speech.” More information can be found in apress release and a Q&A. The following factsheet gives an overview of key figures and conclusions from this 4th monitoring exercise, and in this factsheet you can find a recap of the achievements of the Code of Conduct since its launch.